Wednesday, 29 May 2013

Mini Fragrance Direct Haul & Rant

My haul was not so mini but it reached me as one...

OPI, Essie and a 10% discount are what pulled me to finally place my order at Fragrance Direct. I had read mixed reviews about them, many, mostly from UK raved about their dirt-cheap prices and discounted high-end/highstreet products especially perfumes and nail polishes. Non-UK buyers had some issues of delivery and packaging.

I was way too tempted with the nail polishes and decided to go ahead especially after seeing a Fragrance Direct Haul almost everyday. They were having a 10% discount on the day I finally decided to place an order. Unfortunately, there weren’t many Essie nail colours in stock so I quenched my nail polish thirst with some extra OPIs.

I ordered a total of 8 items, one of them added in the end just to avail the free shipping. Their shipping to Germany is more than a few pennies and I hate paying shipping charges, unless I more than desperately want something.

When the order came, yes, it was not very safely packed, everything was thrown in the box considering it had some nail polishes. Thankfully it reached me in one piece and I was excited at the thought of finally hoarding some OPIs and Calvin Kleins. I was quite bummed to find three whole items missing in my order even when they were marked in the order receipt. One missing items might have been acceptable, but  THREE was quite disappointing and made me skeptical about their whole service. Sadly for me, the missing items were those I was most looking forward to, one of them being a Calvin Klein lipstick.

I emailed them, and I don’t know if I am wrong here, but the right thing for their customer service to do was too re-ship those items if they were in stock and two of them WERE. Or I at least expected a li’l extra compensation, since it was a mistake not a technical error or something. I may sound ungrateful, considering the fact that they refunded me the amount of those missing products but even if I re-ordered I would have had to pay about a frickin' 6.50 EUR of shipping charges or once again bring my total to their valid-for-free-shipping amount, neither of which were agreeable options. In reply to my emails, they kept saying that they have refunded and now could not re-ship or provide a free shipping code.

For simply the trouble and disappointment I had to go through, I am no longer so keen on buying from Fragrance Direct. No doubt, their prices are tempting but I feel their shipping to outside of UK is not well managed.

Well, enough of my rant. Let’s move on to what I ordered and what I received.

I got:
Calvin Klein Nail Polish in ‘Navy Sparkle’ - €2.33
OPI Nail Polish in ‘Dutch Just Love OPI’ - €4.67
OPI Nail Polish in ‘The Colour of Minnie’ - €4.67
Dainty Doll Cream Blusher in ‘Orange County’ - €2.33
Jergens Natural Ultra Hydrating Hand Cream - €2.33

I did not get/missing items:
Calvin Klein Delicious Luxury Cream Lipstick in ‘Ethereal’ - €2.33
Calvin Klein Nail Polish in ‘Blue Wants To Be A Millionaire’ - €2.33
OPI Nail Polish in ‘I Have A Herring Problem’ - €4.67


So before you place an order I advise you to read some reviews especially if you are not from UK and if you are than place a small order first rather than receiving a mismanaged box.

Have you shopped from Fragrance Direct? How has your experience been?

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23 comments :

  1. I really like your picks! Usually during sales CS goes down a lot, i guess its the amount of orders placed.

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    1. I hope so that this was the case. :)

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  2. Great picks. The cream blush looks SO amazing.

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  3. Blush and nailpolish- two of my huge weaknesses :D love the OPIs!

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    1. Haha both these are kinda mine too. :D

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  4. love ur picks but sad about this shopping experience. I know the feeling when you don't get the stuff you are most looking forward to in your received box!!

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  5. I've bought from fragrance direct at least 7 times, and I've never had a problem with so far :( I'm sorry you had the problems you did though, I can see why you were so disappointed :( xxx

    Gemma ♥ | MissMakeupMagpie.co.uk

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    Replies
    1. It was all you guys hauling away that made me finally click the button haha. x

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  6. I am yet to order from there but I am putt off for some reason!
    Love what you picked up! x

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  7. great picks love the blush ...

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  8. I ordered from them once and like you I'm also reluctant to order from them again. I'm in the UK but the products I was sent were badly packaged so some were damaged and some of the make up looked as though it had been used!
    http://lemonadebudget.com/

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    1. Oh that's so bad! Well perhaps this is what happens with discounted shopping websites then. :/

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  9. Too bad it wasn't a happy shopping experience for you, yes I totally understand how disappointed a customer would be after descovering some items missing in the freshly delivered box. But the goodies you received are all lovely! xx

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    1. Yeah I am glad about the goodies I received at least. :) x

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  10. Ive got the dainty doll blushes and i love them. Especially the cream blush. Great haul!
    FashionProject x

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  11. Aww so bad :)I love that redOPI

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  12. What a joke, surely they should of just sent the in stock items to free of shipping charges.
    Other than that the picks are gorgeous :)

    Love Kate at prettylittleus

    xxx

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  13. Thats such a shame, I'm still old school and stick to shopping in stores. The blush looks amazing though:)

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  14. I've never bought from Fragrance Direct but their prices do look tempting - hopefully what happenned in your case was just a one off eek!!

    Holly Mixtures
    xx

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